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Billing & Subscription
Transparent pricing, usage-based overages, and full control over your plan.
💳 Plans & Pricing
Starter
Perfect for solo pros and small teams
$79/month
- 1 phone number
- 500 SMS/month included
- 500 emails/month included
- 5-touch follow-up sequence
- Live dashboard
- Basic CRM sync (1 integration)
- Email support
Most Popular
Growth
For growing service businesses
$149/month
- 3 phone numbers
- 2,500 SMS/month included
- 2,500 emails/month included
- Unlimited sequence steps
- Advanced analytics
- All CRM integrations
- AI voice callback (beta)
- Priority email + chat support
Fleet
Multi-location and enterprise teams
$299/month
- 10 phone numbers
- 10,000 SMS/month included
- 10,000 emails/month included
- Custom sequence builder
- White-label dashboard
- Dedicated Slack channel
- SLA guarantee
- API access
- Custom onboarding
🔄 Billing Cycles
Monthly
Billed every 30 days
Annual
Save 20%Billed yearly — save 20%
Switch anytime in Settings → Billing. Changes take effect next billing cycle.
📊 Usage & Overages
Included allowances reset monthly. Overages billed at end of cycle.
| Metric | Included | Overage Rate | Details |
|---|---|---|---|
| SMS Messages | Per plan | $0.015/SMS | Inbound + outbound. MMS = 3 SMS credits. |
| Emails | Per plan | $0.001/email | Transactional only. Marketing emails require separate setup. |
| Phone Numbers | Per plan | $5/number/mo | Additional numbers beyond plan limit. |
| AI Voice Minutes | Growth: 100/min, Fleet: 500/min | $0.10/min | Per minute of connected call time. |
Real-time usage:View current cycle usage in Settings → Billing → Usage. Updates within 5 minutes.
🧾 Invoices
- Available in Settings → Billing → Invoices
- PDF download for each billing period
- Includes: plan charge, usage overages, taxes
- Stripe receipt emailed automatically
- Past 24 months retained
💳 Payment Methods
💳
Credit/Debit Card
Visa, Mastercard, Amex via Stripe
🏦
Bank Transfer (ACH)
Available on Annual Fleet plans
⚡
Stripe Link
Save card for 1-click future payments
Manage in Settings → Billing → Payment Methods. Powered by Stripe — we never see full card numbers.
🆓 Free Trial
- 14-day free trial on all plans
- Full feature access during trial
- No credit card required to start trial
- Trial ends → auto-downgrade to Free (read-only) unless subscribed
- Extend trial: email support@ringback.app
❌ Cancellation Policy
- Cancel anytime — access continues until period ends
- No refunds for partial months (standard SaaS policy)
- Data exported on request within 30 days of cancellation
- Phone numbers released after 30-day grace period
- Re-activate anytime — sequence configs preserved
🏛️ Taxes
Taxes calculated automatically based on your billing address (Stripe Tax).
- US: Sales tax by state/local jurisdiction
- EU: VAT based on customer location (B2B reverse charge if valid VAT ID)
- Other countries: Local tax rules applied
- Update billing address in Settings → Billing to ensure correct tax