Quick Start Guide
Get Ringback running in under 30 minutes. Five steps, zero code.
📋 Before You Start
- You have access to the phone number's settings (carrier account, PBX admin, or VoIP portal)
- The number can receive SMS (for verification)
- You know your business name as you want it to appear in messages
Step-by-Step Setup
Create Your Account
Sign up for Ringback and verify your email address.
- Visit the registration page and create your account
- Verify your email via the link sent to your inbox
- Sign in to access the dashboard
Add & Verify Phone Number
Add the phone number you want Ringback to monitor for missed calls.
- Go to Onboarding → Add Phone Number
- Enter your number in E.164 format (e.g., +12145550132)
- Receive a 6-digit verification code via SMS
- Enter the code to verify ownership
Configure Call Forwarding
Set up conditional call forwarding so missed calls reach Ringback.
- Choose your phone setup: Cell Phone, Office PBX, or SIP/VoIP
- Follow the step-by-step guide for your specific setup
- Test by calling your number and letting it ring out
- Confirm the test lead appears in your dashboard
Customize Your Sequence (Optional)
Adjust the default 5-touch follow-up sequence to match your business.
- Default sequence: SMS → Email → SMS → Email → SMS over 3 days
- Edit message templates with your business name and tone
- Adjust delays between touches (immediate to 3 days)
- Add or remove steps as needed
- Enable AI voice callback for immediate callbacks
Go Live & Monitor
Your setup is complete. Ringback now catches every missed call automatically.
- Missed calls trigger the sequence within minutes
- Watch leads flow in on the Dashboard in real-time
- Leads reply → sequence stops automatically
- Track reply rates, response times, and outcomes
Choose Your Phone Setup
Call forwarding setup depends on your phone system. Pick the one that matches yours — each has a detailed guide.
Personal Cell Phone
EasyCalls and texts go straight to your own mobile number
Office Phone System (PBX)
MediumCalls route through a front-desk or office phone system
Digital / SIP-Based System
EasyYour phone system runs on a SIP trunk or VoIP provider
Default Follow-Up Sequence
Every phone number gets a 5-touch sequence out of the box. Customize timing, messaging, and channels inSettings → Sequences.
Hi {{lead_name}}, this is {{business_name}} — sorry we missed your call! Happy to help, just reply here or call back anytime.
Subject: Following up on your missed call to {{business_name}} — full email template with reply-to-text instructions
Just checking in — let us know if you need anything! We're here to help.
Subject: Still here to help — {{business_name}} — friendly follow-up with direct contact info
Last attempt — we're here if you need us. Just reply and we'll get you sorted.
🎉 You're Live!
Once forwarding is configured and tested, Ringback works automatically: