Quick Start Guide

Get Ringback running in under 30 minutes. Five steps, zero code.

Total time: ~30 minNo code required14-day free trial

📋 Before You Start

You have access to the phone number's settings (carrier account, PBX admin, or VoIP portal)
The number can receive SMS (for verification)
You know your business name as you want it to appear in messages

Step-by-Step Setup

Create Your Account

~2 min

Visit the registration page and create your account
Verify your email via the link sent to your inbox
Sign in to access the dashboard

Create Account →

Add & Verify Phone Number

Add the phone number you want Ringback to monitor for missed calls.

~3 min

Go to Onboarding → Add Phone Number
Enter your number in E.164 format (e.g., +12145550132)
Receive a 6-digit verification code via SMS
Enter the code to verify ownership

Add Phone Number →

Configure Call Forwarding

Set up conditional call forwarding so missed calls reach Ringback.

~5-20 min

Choose your phone setup: Cell Phone, Office PBX, or SIP/VoIP
Follow the step-by-step guide for your specific setup
Test by calling your number and letting it ring out
Confirm the test lead appears in your dashboard

View Forwarding Guides →

Customize Your Sequence (Optional)

Adjust the default follow-up texts to match your business.

~5 min

Default: a text right away, then follow-ups over about 24 hours
Edit message templates with your business name and tone
Adjust delays between touches (immediate to 3 days)
Add or remove steps as needed

Configure Sequences →

Go Live & Monitor

Your setup is complete. Ringback now catches every missed call automatically.

Ongoing

Missed calls trigger the sequence within minutes
Watch leads flow in on the Dashboard in real-time
Leads reply → sequence stops automatically
Track reply rates, response times, and outcomes

Open Dashboard →

Choose Your Phone Setup

Call forwarding setup depends on your phone system. Pick the one that matches yours — each has a detailed guide.

Personal Cell Phone

Easy

Calls and texts go straight to your own mobile number

1Dial your carrier's forwarding code plus your Ringback number (Verizon *71, AT&T and T-Mobile **004*)

2Calls you don't answer, are busy for, or miss with the phone off go to Ringback

3Don't use the iPhone Call Forwarding switch: it forwards every call

Setup time: ~2 minView guide →

Cloud Phone System (VoIP)

Easy

RingCentral, Grasshopper, Quo, Nextiva, Vonage, Google Voice, Dialpad and others

1In your provider's settings, find the rule for unanswered calls

2Forward them to your Ringback number as an external number

3Turn off your provider's own missed-call auto-text, if it has one

Setup time: ~5 minView guide →

Office Line or PBX

Medium

A business landline, or a desk phone system like Panasonic, Avaya, Cisco or 3CX

1Ask your phone company or IT person to forward unanswered calls to your Ringback number

2Ask them to pass the original caller ID on forwarded calls

3Ringback support can join a setup call

Setup time: VariesView guide →

Default Follow-Up Sequence

Every phone number gets a ready-made sequence out of the box. Missed callers get the text steps; email steps only send when a lead has an email on file. Customize timing and wording inSettings → Sequences.

SMSImmediate

Hi {{lead_name}}, this is {{business_name}} — sorry we missed your call! Happy to help, just reply here or call back anytime.

Email30 min

Subject: Following up on your missed call to {{business_name}} — full email template with reply-to-text instructions

SMS2 hours

Just checking in — let us know if you need anything! We're here to help.

Email6 hours

Subject: Still here to help — {{business_name}} — friendly follow-up with direct contact info

SMS24 hours

Last attempt — we're here if you need us. Just reply and we'll get you sorted.

🎉 You're Live!

Once forwarding is configured and tested, Ringback works automatically:

Missed call → SMS sent within 2 minutes

Lead replies → Sequence stops instantly

Dashboard updates in real-time

Open Dashboard