Get Ringback running on your number — from 5 minutes to 20, depending on your setup.
Choose your phone setup below. Ringback works with cell phones, cloud phone systems like RingCentral, Grasshopper, Quo and Nextiva, and office landlines or PBXs. In every case you keep your number and forward the calls you miss to your Ringback number.
Forward missed calls from your mobile.
One dial code, about 2 minutes. Here are the codes for each carrier.
AT&T
**004*1[Ringback number]#Dial and press call. Forwards calls you don't answer, are busy for, or miss with the phone off. Dial ##004# to cancel.
Verizon
*71[Ringback number]Dial and press call. Forwards calls you don't answer or are busy for. Dial *73 to cancel anytime.
T-Mobile
**004*1[Ringback number]#Same as AT&T. Dial ##004# to cancel.
Other carriers
Search "conditional call forwarding [carrier]". Don't use the iPhone Call Forwarding setting: it forwards every call, so your phone stops ringing.
Replace [Ringback number] with the 10-digit number we give you during setup.
Works with the phone system you already have.
Ringback doesn't replace your phone system. You keep your number and your app. Set unanswered calls to forward to your Ringback number, and Ringback texts the caller. We set it up with you on a 10-minute call.
RingCentral
Call handling → unanswered calls → forward to an external number: your Ringback number.
Grasshopper
Grasshopper keeps ringing your cell. Your cell forwards the calls you miss to Ringback.
Quo (OpenPhone)
In the number's call flow, ring your team first, then forward unanswered calls to Ringback.
Nextiva
Voice → Forwarding → Call forward (unanswered), set to your Ringback number.
Vonage Business
A no-answer rule to an external number, with the original caller ID passed through.
Google Voice
Workspace ring groups: forward unanswered calls to a phone number, your Ringback number.
Dialpad, Ooma, 8x8, ServiceTitan & others
Any system that can forward unanswered calls to an outside number works. We'll find the setting with you.
Connect your landline or desk phone system.
If your office uses a landline or a PBX (Panasonic, Avaya, Cisco, 3CX, etc.), set the no-answer destination to your Ringback number. It usually takes your phone company or IT person a few minutes.
Business landline
Ask your phone company for "Call Forward No Answer" and "Call Forward Busy" to your Ringback number.
Panasonic KX series
Set the no-answer destination in the PBX web admin to your Ringback number. We'll walk you through it on a screenshare.
Avaya, Cisco, 3CX, FreePBX
Send unanswered calls on your main line or ring group to an external number: your Ringback number.
Other / unknown
Tell us the make and model. If it can forward unanswered calls, we can make it work. Schedule a 10-minute setup call.
Already have Twilio, Telnyx, or RingCentral?
If you already use Twilio with A2P 10DLC registered numbers, you can connect your own account directly. A direct RingCentral connection (OAuth) is in beta. Ask us if you'd like to try it instead of call forwarding.
Whatever phone you use, there's a path.
Three common setups. In each one you keep your number and forward the calls you miss to Ringback.
Personal cell phone
Customers call your own mobile number.
Dial your carrier's forwarding code plus your Ringback number (Verizon *71, AT&T and T-Mobile **004*).
Calls you don't answer, are busy for, or miss with the phone off go to Ringback.
Ringback texts the caller. They never dial anything new.
Cloud phone system (VoIP)
RingCentral, Grasshopper, Quo, Nextiva, Vonage, Google Voice, Dialpad and others.
In your provider's settings, find the rule for unanswered calls.
Forward them to your Ringback number as an external number, with the caller's ID passed through.
Ringback texts the caller. Your app, your number and your team's phones stay the same.
Office line or PBX
A business landline, or a desk phone system like Panasonic, Avaya, Cisco or 3CX.
We find out what runs your line on a short call.
Your phone company or IT person sets "forward on no answer" to your Ringback number.
Unanswered calls reach Ringback, and the text sequence starts automatically.
On RingCentral? A direct API connection with no forwarding is in beta. Not sure which setup you have? Tell us on the call and we'll confirm the right path.
All your questions, answered.
Everything home service owners ask before trying Ringback.
How fast does Ringback send a text after a missed call?
Within minutes. The moment a call goes unanswered — rings out, hits busy, or fails — Ringback sends the first text automatically. No one has to notice the missed call for the lead to hear back.
Do I need to change my business phone number?
No. Customers keep calling the number they already have. We set up call forwarding so missed calls reach Ringback — follow-up texts go out from a separate Ringback number so replies stay trackable and never mix with your regular texts.
What kind of phone system do I need?
Any phone that can forward unanswered calls to another number, which is almost all of them. Cell phone: dial your carrier's forwarding code, about 2 minutes. Cloud phone system (RingCentral, Grasshopper, Quo, Nextiva, Vonage, Google Voice, Dialpad and others): set unanswered calls to forward to your Ringback number, about 5 minutes with our guide. Office landline or PBX: your phone company or IT person sets forward-on-no-answer, and we can join the call. You keep your number and your phone system.
Can I customize the text messages Ringback sends?
Yes. You write the first text, the follow-up texts, and the emails. Everything is editable from the dashboard before it goes live.
What happens when a lead replies to a Ringback text?
The follow-up sequence stops immediately, so Ringback never keeps texting someone who already responded. Their reply is texted straight to your cell and shows up in your dashboard. You take it from there.
Does Ringback send emails or just text messages?
Mostly texts, because a missed call gives us a phone number, not an email. By default the caller gets a text right away and a couple of friendly follow-ups over the next day. If a lead has an email on file, email steps can go out too. Any reply stops the sequence.
Can I see missed calls and replies in real time?
Yes. The live dashboard shows every missed call the moment it happens, every text that went out, and every reply as it comes in. Works on phone and laptop.
Does Ringback work with my existing CRM?
Ringback runs independently — it catches leads before they reach your CRM. No need to replace anything you already use. CRM integration is on the roadmap.
What happens if I miss a call from an existing customer?
Same as a new lead — Ringback texts them back within minutes. The message is professional and helpful. You can set a different greeting for known numbers if you want.
Can I use Ringback with multiple phone numbers?
Yes. Each business line gets its own forwarding setup and follow-up texts. If you run more than one line or location, tell us during setup and we'll quote it, no surprise charges.
What if a lead calls back instead of texting?
If you answer the callback, great. If you miss it again, Ringback restarts the sequence. The system is built for the reality that you're often on another job.
Does Ringback work on weekends and holidays?
Yes, 24/7/365. Emergencies don't wait for business hours, and Ringback doesn't either. After-hours calls are often where it earns its keep.
How much does Ringback cost?
$79/month for one business line. That includes the done-for-you setup: on a short call we walk you through call forwarding, set up your texts and test it with a live call. 14-day free trial, cancel anytime.
Is there a free trial? Do I need a credit card?
Yes, 14 days free. No credit card required. You can watch real missed calls get texted back on the dashboard before paying.
Is there a limit on how many missed calls Ringback handles?
No hard cap for a normal single-location business, and texting costs are included. If your volume is unusually high, we'll talk to you first. No auto-charge surprises.
Can I cancel my subscription anytime?
Yes. Cancel from the dashboard with one click. No contracts, no cancellation fees. Your service runs through the end of the billing period.
Do you offer annual billing?
Billing is monthly, with no contract. If you'd rather pay for a year up front, email us and we'll set it up.
Is Ringback only for plumbers and HVAC businesses?
Ringback works for any home service business that takes phone calls: plumbers, electricians, HVAC, pest control, cleaners, landscapers, roofers, and more. If calls book your jobs, Ringback works for you.
Will Ringback work if I have multiple service trucks?
Yes. Missed calls from any truck or crew that forwards to Ringback get the same instant text. If each crew has its own line, tell us during setup and we'll configure them together.
How is Ringback different from a regular CRM?
A CRM tracks leads you already know about. Ringback catches the ones you missed — it works before the lead ever enters your CRM. Most CRMs don't auto-text a missed call within minutes.
Does Ringback work with Google Business Profile or Google Ads?
Ringback works alongside both. When a customer finds you on Google and calls the number listed, if you miss it, Ringback texts them back — so even Google Ads calls get followed up.
How does Ringback handle spam calls or wrong numbers?
Hidden and blocked caller IDs are skipped. If a number doesn't reply, the sequence runs and ends on its own. Anyone who replies STOP is never texted again.
Does Ringback use AI to answer my calls?
No. Ringback is not a robot receptionist. When you can't pick up, the caller hears a short greeting, gets a text from your business within a minute, and you get a text with their number. Your customers still talk to you.
Stop losing jobs to voicemail.
We set it up with you on a 10-minute call. First missed call, first text, same day.