Get Ringback running on your number — from 5 minutes to 20, depending on your setup.
Choose your phone setup below. We support personal cell phones, office PBX systems, cloud phone APIs (RingCentral), and SIP/VoIP (Twilio, Vonage, 8x8) — with step-by-step guides for each. API-connected providers take as little as 5 minutes with zero forwarding rules.
Forward missed calls from your mobile.
Most carrier-based setups take about 20 minutes. Here are the exact codes for each carrier.
AT&T
**61*[Ringback number]#Dial this from your phone dialer. Forwards calls you don't answer after 15 seconds.
Verizon
*71[Ringback number]Dial and press call. Forwards all unanswered calls. Dial *73 to cancel anytime.
T-Mobile
**61*[Ringback number]#Same as AT&T. Forwards calls when no answer, busy, or unreachable.
Other carriers
Most carriers support GSM forwarding codes. Search "conditional call forwarding [carrier]" or contact our support team.
Replace [Ringback number] with the number we give you during onboarding.
Connect your desk phone system.
If your office uses a PBX (Panasonic, Avaya, Cisco, etc.), we configure forwarding at the trunk level — typically a 15-minute call with our team.
Panasonic KX series
Trunk-level forwarding configured via the PBX web admin. We'll walk you through it on a screenshare.
Avaya IP Office
Incoming call routes with a "no answer" destination set to your Ringback SIP trunk.
Cisco Unified CM
CTI route point forwards unanswered calls to an external number — your Ringback endpoint.
Other / unknown
Tell us the make and model. If it supports call forwarding, we can make it work. Schedule a 15-minute setup call.
Direct integration with your phone provider — via SIP trunk or native API.
If your business already uses a VoIP or cloud phone provider, Ringback connects directly — either over SIP trunk for call-level routing, or via native API for real-time event streaming. No call forwarding needed for API-connected providers.
RingCentral — API Integration
Connect your RingCentral account via OAuth. We subscribe to your telephony events in real time — incoming calls, missed calls, voicemails — with zero trunk configuration. One-click OAuth, fully hands-off after setup.
Twilio — Native
Already use Twilio for voice? Connect instantly — same account, same trunk group. Or use Twilio Connect to let Ringback manage messaging on your behalf.
Twilio — SIP Trunk
Have an on-prem PBX or legacy phone system? We provision a Twilio Elastic SIP Trunk for you. Your PBX sends SIP traffic to Twilio, Twilio relays call events to Ringback over HTTP. No hardware changes needed.
Vonage Business
SIP trunking or call forwarding — both supported. Our team handles the config with your IT contact.
8x8 / Nextiva / Other
Any SIP-compatible provider works. Send us your provider details and we'll build the integration.
Already have Twilio, Telnyx, or RingCentral?
If you already use Twilio or Telnyx with A2P 10DLC registered numbers, or RingCentral for your business phone system, you can connect your own account directly. RingCentral users authenticate via OAuth for real-time call event streaming — no SIP trunks needed.
Whatever phone you use, there's a path.
Three common setups. Here's exactly how Ringback connects to each one.
Personal cell phone
Calls and texts go straight to your own mobile number.
Turn on conditional call forwarding in your phone's settings (carrier-based).
Missed calls — no answer, busy, unreachable — reroute to your Ringback number.
Ringback fires the text sequence. Caller never dialed anything new.
Office phone system (PBX)
Calls and texts route through a front-desk or office phone system.
We identify your PBX hardware and its trunk provider.
Forwarding is configured at the trunk level, or via a gateway if it's an older analog system.
Unanswered calls reach Ringback, and the sequence starts automatically.
Cloud phone system — RingCentral API
Your business runs on RingCentral. No trunks, no forwarding — just OAuth.
Click "Connect RingCentral" — you're taken to RingCentral's OAuth consent screen.
Ringback subscribes to your RingCentral telephony events — calls, missed calls, voicemails — in real time.
Missed calls detected instantly via API. Zero trunk config, zero forwarding rules.
SIP trunk — Twilio Elastic SIP
On-prem PBX or legacy phone system that speaks SIP.
We provision a Twilio Elastic SIP Trunk for your account — takes under 10 minutes.
Your PBX sends SIP INVITEs to Twilio's trunk FQDN. Twilio handles NAT, signaling, and converts to HTTP.
Ringback receives call events over HTTP — same as native Twilio. Your outbound routing stays untouched.
Not sure which one you have? Tell us on the call — we'll confirm the right path for your setup.
All your questions, answered.
Everything home service owners ask before trying Ringback.
How fast does Ringback send a text after a missed call?
Within minutes. The moment a call goes unanswered — rings out, hits busy, or fails — Ringback sends the first text automatically. No one has to notice the missed call for the lead to hear back.
Do I need to change my business phone number?
No. Customers keep calling the number they already have. We set up call forwarding so missed calls reach Ringback — follow-up texts go out from a separate Ringback number so replies stay trackable and never mix with your regular texts.
What kind of phone system do I need?
Depends on your setup. Personal cell phone: fastest option, usually self-serve in under 20 minutes using your carrier's call forwarding settings. Older office phone system (PBX): works in most cases, but setup time depends on your hardware — we'll confirm on a quick call. Digital/SIP-based system: often the most reliable long-term option, typically needs a short one-time setup with whoever manages your phone system.
Can I customize the text messages Ringback sends?
Yes. You write the first text, the follow-up texts, and the emails. Everything is editable from the dashboard before it goes live.
What happens when a lead replies to a Ringback text?
The follow-up sequence stops immediately. Ringback never keeps texting someone who already responded. The reply shows up in your dashboard and you take it from there.
Does Ringback send emails or just text messages?
Both. Ringback runs a 5-touch sequence — text, email, text, email, text — spread across 3 days. If the lead replies to any touch, the sequence stops.
Can I see missed calls and replies in real time?
Yes. The live dashboard shows every missed call the moment it happens, every text that went out, and every reply as it comes in. Works on phone and laptop.
Does Ringback work with my existing CRM?
Ringback runs independently — it catches leads before they reach your CRM. No need to replace anything you already use. CRM integration is on the roadmap.
What happens if I miss a call from an existing customer?
Same as a new lead — Ringback texts them back within minutes. The message is professional and helpful. You can set a different greeting for known numbers if you want.
Can I use Ringback with multiple phone numbers?
Yes. The Growth plan supports up to 3 numbers. The Fleet plan supports unlimited numbers — ideal for franchises and multi-location crews.
What if a lead calls back instead of texting?
If you answer the callback, great. If you miss it again, Ringback restarts the sequence. The system is built for the reality that you're often on another job.
Does Ringback work on weekends and holidays?
Yes — 24/7/365. Emergencies don't wait for business hours, and Ringback doesn't either. You can set quiet hours if you prefer to pause follow-ups overnight.
How much does Ringback cost?
Starter is $79/month for one number. Growth is $149/month for up to 3 numbers with AI voice callback. Fleet is $299/month for unlimited numbers and custom sequencing.
Is there a free trial? Do I need a credit card?
Yes — every plan starts with a 14-day free trial. No credit card required. You can watch leads move through the sequence live on the dashboard before paying.
What happens if I exceed my monthly missed-call limit?
We'll notify you before you hit the limit. If you go over, you can top up or upgrade to the next plan. No auto-charge surprises.
Can I cancel my subscription anytime?
Yes. Cancel from the dashboard with one click. No contracts, no cancellation fees. Your service runs through the end of the billing period.
Do you offer annual billing?
Yes, annual billing is available at a discount — 2 months free compared to monthly. Contact us to switch your plan to annual.
Is Ringback only for plumbers and HVAC businesses?
Ringback works for any home service business that takes phone calls: plumbers, electricians, HVAC, pest control, cleaners, landscapers, roofers, and more. If calls book your jobs, Ringback works for you.
Will Ringback work if I have multiple service trucks?
Yes. The Fleet plan is built for multi-crew teams. Each truck or crew can have its own number, its own sequence, and its own dashboard view.
How is Ringback different from a regular CRM?
A CRM tracks leads you already know about. Ringback catches the ones you missed — it works before the lead ever enters your CRM. Most CRMs don't auto-text a missed call within minutes.
Does Ringback work with Google Business Profile or Google Ads?
Ringback works alongside both. When a customer finds you on Google and calls the number listed, if you miss it, Ringback texts them back — so even Google Ads calls get followed up.
How does Ringback handle spam calls or wrong numbers?
If a number doesn't reply, the sequence runs and ends. No extra action needed. You can blacklist numbers from the dashboard if spam calls become frequent.
What is the AI voice callback feature?
An optional AI voice assistant calls missed leads back immediately — before the text even lands. It speaks naturally, introduces your business, and offers to book or take a message. Toggle it on per number. Available on Growth and Fleet plans.
Stop losing jobs to voicemail.
Set up takes under 20 minutes. First missed call, first text, same day.