Within minutes. The moment a call goes unanswered — rings out, hits busy, or fails — Ringback sends the first text automatically. No one has to notice the missed call for the lead to hear back.

No. Customers keep calling the number they already have. We set up call forwarding so missed calls reach Ringback — follow-up texts go out from a separate Ringback number so replies stay trackable and never mix with your regular texts.

Depends on your setup. Personal cell phone: fastest option, usually self-serve in under 20 minutes using your carrier's call forwarding settings. Older office phone system (PBX): works in most cases, but setup time depends on your hardware — we'll confirm on a quick call. Digital/SIP-based system: often the most reliable long-term option, typically needs a short one-time setup with whoever manages your phone system.

Yes. You write the first text, the follow-up texts, and the emails. Everything is editable from the dashboard before it goes live.

The follow-up sequence stops immediately. Ringback never keeps texting someone who already responded. The reply shows up in your dashboard and you take it from there.

Both. Ringback runs a 5-touch sequence — text, email, text, email, text — spread across 3 days. If the lead replies to any touch, the sequence stops.

Yes. The live dashboard shows every missed call the moment it happens, every text that went out, and every reply as it comes in. Works on phone and laptop.

Ringback runs independently — it catches leads before they reach your CRM. No need to replace anything you already use. CRM integration is on the roadmap.

Same as a new lead — Ringback texts them back within minutes. The message is professional and helpful. You can set a different greeting for known numbers if you want.

Yes. The Growth plan supports up to 3 numbers. The Fleet plan supports unlimited numbers — ideal for franchises and multi-location crews.

If you answer the callback, great. If you miss it again, Ringback restarts the sequence. The system is built for the reality that you're often on another job.

Yes — 24/7/365. Emergencies don't wait for business hours, and Ringback doesn't either. You can set quiet hours if you prefer to pause follow-ups overnight.

Starter is $79/month for one number. Growth is $149/month for up to 3 numbers with AI voice callback. Fleet is $299/month for unlimited numbers and custom sequencing.

Yes — every plan starts with a 14-day free trial. No credit card required. You can watch leads move through the sequence live on the dashboard before paying.

We'll notify you before you hit the limit. If you go over, you can top up or upgrade to the next plan. No auto-charge surprises.

Yes. Cancel from the dashboard with one click. No contracts, no cancellation fees. Your service runs through the end of the billing period.

Yes, annual billing is available at a discount — 2 months free compared to monthly. Contact us to switch your plan to annual.

Ringback works for any home service business that takes phone calls: plumbers, electricians, HVAC, pest control, cleaners, landscapers, roofers, and more. If calls book your jobs, Ringback works for you.

Yes. The Fleet plan is built for multi-crew teams. Each truck or crew can have its own number, its own sequence, and its own dashboard view.

A CRM tracks leads you already know about. Ringback catches the ones you missed — it works before the lead ever enters your CRM. Most CRMs don't auto-text a missed call within minutes.

Ringback works alongside both. When a customer finds you on Google and calls the number listed, if you miss it, Ringback texts them back — so even Google Ads calls get followed up.

If a number doesn't reply, the sequence runs and ends. No extra action needed. You can blacklist numbers from the dashboard if spam calls become frequent.

An optional AI voice assistant calls missed leads back immediately — before the text even lands. It speaks naturally, introduces your business, and offers to book or take a message. Toggle it on per number. Available on Growth and Fleet plans.