Everything you need to stop losing leads.
SMS templates, guides, and answers to the most common questions.
Latest from the Ringback blog
How Missed Calls Cost Home Service Businesses $50K/Year
The math behind lost revenue — and how automation recovers it.
Read more →5 SMS Templates That Actually Get Replies
Copy-paste templates that home service businesses use to book more jobs from missed calls.
Read more →Conditional Call Forwarding: A Complete Guide
How to forward missed calls from any carrier — AT&T, Verizon, T-Mobile, and more.
Read more →Copy-paste follow-up texts by trade.
These are the exact templates Ringback uses. Swap in your name and company — done.
Plumbing
“Hey, this is [Name] from [Company] — sorry I missed your call a moment ago. When's a good time to come by and take a look? I can be there this afternoon.”
HVAC
“Hi there — [Name] from [Company] here. Saw we missed your call. Need help with your AC or heater? Let me know what's going on and I'll get you scheduled.”
Electrical
“Hey — [Name] from [Company]. Just saw your missed call. If you've got an electrical issue, I can swing by today. What's going on?”
Cleaning
“Hi! [Name] from [Company] here. Sorry I missed your call! Are you looking for a one-time clean or recurring service? Happy to send a quote.”
Pest Control
“Hey, [Name] with [Company]. Saw we missed your call. Having a pest issue? Tell me what you're seeing and I'll get you on the schedule today.”
Roofing
“Hi — [Name] from [Company]. Saw the missed call. Need an inspection or a repair? I can be out today to take a look. No obligation.”
A starting point for your follow-up policy.
These are operating targets, not promises. Use your own call and reply data to tune them.
All your questions, answered.
Everything home service owners ask before trying Ringback.
How fast does Ringback send a text after a missed call?
Within minutes. The moment a call goes unanswered — rings out, hits busy, or fails — Ringback sends the first text automatically. No one has to notice the missed call for the lead to hear back.
Do I need to change my business phone number?
No. Customers keep calling the number they already have. We set up call forwarding so missed calls reach Ringback — follow-up texts go out from a separate Ringback number so replies stay trackable and never mix with your regular texts.
What kind of phone system do I need?
Any phone that can forward unanswered calls to another number, which is almost all of them. Cell phone: dial your carrier's forwarding code, about 2 minutes. Cloud phone system (RingCentral, Grasshopper, Quo, Nextiva, Vonage, Google Voice, Dialpad and others): set unanswered calls to forward to your Ringback number, about 5 minutes with our guide. Office landline or PBX: your phone company or IT person sets forward-on-no-answer, and we can join the call. You keep your number and your phone system.
Can I customize the text messages Ringback sends?
Yes. You write the first text, the follow-up texts, and the emails. Everything is editable from the dashboard before it goes live.
What happens when a lead replies to a Ringback text?
The follow-up sequence stops immediately, so Ringback never keeps texting someone who already responded. Their reply is texted straight to your cell and shows up in your dashboard. You take it from there.
Does Ringback send emails or just text messages?
Mostly texts, because a missed call gives us a phone number, not an email. By default the caller gets a text right away and a couple of friendly follow-ups over the next day. If a lead has an email on file, email steps can go out too. Any reply stops the sequence.
Can I see missed calls and replies in real time?
Yes. The live dashboard shows every missed call the moment it happens, every text that went out, and every reply as it comes in. Works on phone and laptop.
Does Ringback work with my existing CRM?
Ringback runs independently — it catches leads before they reach your CRM. No need to replace anything you already use. CRM integration is on the roadmap.
What happens if I miss a call from an existing customer?
Same as a new lead — Ringback texts them back within minutes. The message is professional and helpful. You can set a different greeting for known numbers if you want.
Can I use Ringback with multiple phone numbers?
Yes. Each business line gets its own forwarding setup and follow-up texts. If you run more than one line or location, tell us during setup and we'll quote it, no surprise charges.
What if a lead calls back instead of texting?
If you answer the callback, great. If you miss it again, Ringback restarts the sequence. The system is built for the reality that you're often on another job.
Does Ringback work on weekends and holidays?
Yes, 24/7/365. Emergencies don't wait for business hours, and Ringback doesn't either. After-hours calls are often where it earns its keep.
How much does Ringback cost?
$79/month for one business line. That includes the done-for-you setup: on a short call we walk you through call forwarding, set up your texts and test it with a live call. 14-day free trial, cancel anytime.
Is there a free trial? Do I need a credit card?
Yes, 14 days free. No credit card required. You can watch real missed calls get texted back on the dashboard before paying.
Is there a limit on how many missed calls Ringback handles?
No hard cap for a normal single-location business, and texting costs are included. If your volume is unusually high, we'll talk to you first. No auto-charge surprises.
Can I cancel my subscription anytime?
Yes. Cancel from the dashboard with one click. No contracts, no cancellation fees. Your service runs through the end of the billing period.
Do you offer annual billing?
Billing is monthly, with no contract. If you'd rather pay for a year up front, email us and we'll set it up.
Is Ringback only for plumbers and HVAC businesses?
Ringback works for any home service business that takes phone calls: plumbers, electricians, HVAC, pest control, cleaners, landscapers, roofers, and more. If calls book your jobs, Ringback works for you.
Will Ringback work if I have multiple service trucks?
Yes. Missed calls from any truck or crew that forwards to Ringback get the same instant text. If each crew has its own line, tell us during setup and we'll configure them together.
How is Ringback different from a regular CRM?
A CRM tracks leads you already know about. Ringback catches the ones you missed — it works before the lead ever enters your CRM. Most CRMs don't auto-text a missed call within minutes.
Does Ringback work with Google Business Profile or Google Ads?
Ringback works alongside both. When a customer finds you on Google and calls the number listed, if you miss it, Ringback texts them back — so even Google Ads calls get followed up.
How does Ringback handle spam calls or wrong numbers?
Hidden and blocked caller IDs are skipped. If a number doesn't reply, the sequence runs and ends on its own. Anyone who replies STOP is never texted again.
Does Ringback use AI to answer my calls?
No. Ringback is not a robot receptionist. When you can't pick up, the caller hears a short greeting, gets a text from your business within a minute, and you get a text with their number. Your customers still talk to you.
Stop losing jobs to voicemail.
We set it up with you on a 10-minute call. First missed call, first text, same day.